FAQ

Can I provide the quotation of the company's products?

Hello, thank you for your trust and support. Division I in the country more than 60 cities are directly under the office, under the jurisdiction of the office responsible for product pricing, selection and after-sales service. You can call the free service hotline.

How to protect your after-sales service?

Division I built a sound after-sale security system, service network coverage, and is equipped with a professional service engineer, the Genius products, our company has a dedicated service hotline, technical staff in receiving customer service requests within 1 hour Reply by phone and provide technical support. For customers who need on-site service, we promise that within 8 hours in our city with offices, within 24 hours in other cities without offices in the province, within 48 hours in other neighboring provinces and within 72 hours in the traffic jam areas, Will be on time to serve you on site.

How do I get your company's product offer?

Hello, thank you for your trust and support, you can contact our sales staff or online customer service, provide you need to cooperate product drawings, material requirements, the use of the environment, the number of orders and other information (the more detailed the better), we According to the information you provide within 24 hours to provide timely and effective quotes.

Does your company provide design support for rubber seals?

We introduce the concept of "CO-DESIGN" to develop and design silicone products through communication with customers. After receiving the kind of products you need to design seals and sealing performance requirements, our engineers will carefully study and provide rigorous design recommendations.

How long does your company's sample require?

Need to depend on the product structure and the degree of difficulty of the process, if it is a simple product, 5 to 7 working days can be submitted. The specific needs of the drawings or samples you provide assessment to determine.

Is your company's silicone products environmentally friendly, can meet the requirements of ROHS?

All products of our company adopt the domestic and foreign major brands of silicone rubber raw materials, such as Dow Corning, Shin-Etsu of Japan, Wacker of Germany and domestic Xin'an Chemical, etc., to provide authoritative third-party environmental testing reports.

How to protect your after-sales service?

Division I built a sound after-sale security system, service network coverage, and is equipped with a professional service engineer, the Genius products, our company has a dedicated service hotline, technical staff in receiving customer service requests within 1 hour Reply by phone and provide technical support. For customers who need on-site service, we promise that within 8 hours in our city with offices, within 24 hours in other cities without offices in the province, within 48 hours in other neighboring provinces and within 72 hours in the traffic jam areas, Will be on time to serve you on site.